IML Company

Unified Inbox

Manage Webchat inquiries, SMS messages, Social Media messages, and much more — all in one central location.

IML Company

IML Unified Inbox: All-In-One Solution

As a digital agency, we are well acquainted with the challenge of utilizing and managing multiple communication channels. Efficiently managing multiple platforms can be overwhelming, but it doesn’t have to be. IML Company’s Unified Inbox streamlines your communications across all platforms into one central location, helping you respond to messages and inquiries from various sources.

IML Company

Unified Inbox Features

1

Centralized Communication

Access messages from Webchat, SMS, social media, and more in one unified interface and respond to inquiries promptly, improving customer satisfaction.

2

Auto-Filter Messages

Review messages based on channel, location, or date and automatically sift through negative reviews for quicker responses, streamlining the process of responding to feedback.

3

Multi-User Collaboration

Efficiently handle inquiries, resolve issues, and boost sales by assigning the right team member and leaving helpful notes for internal alignment among business locations and teams.

4

Custom Templates

Enhance efficiency and maintain communication with automated response templates for frequently asked questions (FAQs), document requests, and much more.

IML Company

How It Works

IML Company’s Unified Inbox service is your solution to managing multiple communication channels seamlessly. Ready to simplify your communication workflow and improve customer support? Here’s how it works:

1. Centralized Access

Access messages from various communication channels, whether from webchat, social media, or email, in your unified inbox.

2. Collaboration

Collaborate with team members and assign conversations with clients to manage and resolve inquiries effectively.

3. Automation

Automate routine tasks and responses to streamline your communication process with your team and clients.

IML Company

Unified Inbox Benefits

Quick Responses

71% of consumers (age 16-24) believe that a quick response from a service team can drastically improve their customer experience.

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Source: Comm100

Customer Experience

Customer Retention

On average, companies with omnichannel customer engagement strategies retain 89% of their customers, compared to a 33% retention rate for companies with no commitment.

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Source: Softtek

Retention Rate
IML Company

Clients we work with.

The Daily Beet

"The team at IML has done an incredible job for my company . It is clear that they truly care about their clients and how each ad dollar is spent . It’s been really gratifying to see them adjust and optimize our ads each month so that we get better results . I strongly recommend IML to any company looking to grow and attract new customers."

Dylan Maisel

Owner, The Daily Beet

B. Garrison Photography

"IML Company has been a dream to work with. Their reliability & consistency in delivery has built an amazing trust for us as the client. IML makes sure all aspects of my website has been taken care of and they work relentlessly around the clock to make sure everything runs smoothly. Hiring IML Company has been the best business decision we have made."

Brooke Garrison

Owner, B. Garrison Photography

GR VII

"When I was presented with the challenge of getting setup quickly to operate my business communications, have an online presence, and have reliable analytics, site updates, and software, IML Company greatly exceeded all of my expectations, and I'm glad I trusted my gut feeling and went with them. I look forward to continue our business relationship and utilize more of their services as my business is beginning to expand."

Gino Ray

Owner, GR VII

IML Company

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